Casino Player Development Manager

Posted on 3/30/202222.08.2017by admin

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Casino Player Development Manager
Casino Player Development Manager Job Description
Gaming Manager Casino

Our casino industry expertise will help you enhance your player development programs with measurable improvements to customer loyalty. Using Advanced Intelligence Marketing (AIM®), we make it convenient for your hosts and player development staff to be in direct contact with players. Then there are Senior Executive Casino hosts who have the next level players and finally there are Player Development Hosts who have the highest level players in the casino. If there is a celebrity guest that plays at a casino, they will often be assigned directly to the General Manager of the casino and not a host.

The goal of our casino hosts is to ensure the guest has the very best possible experience and enjoys their visit.

Casino player development manager job description

JOLIENE NORIEGA, PLAYER DEVELOPMENT MANAGER

Joliene is a Tulalip Tribes member that has worked in the casino industry for more than 25 years. She was a casino host for five years before being promoted as Player Development Manager in 2013. She and her husband have raised five amazing children. Joliene loves spending time with her family, attending concerts and traveling to warm, exotic places.

HANH HO TRUONG, SENIOR CASINO HOST

Hanh has been with Tulalip Resort Casino since 1997 and a casino host for 13 years. Both of her wonderful daughters are working towards a degree in the medical field. In her free time she likes to cook, watch movies, and play Baccarat. She is fluent in Vietnamese.

ESTELLA MOY, SENIOR CASINO HOST

Estella has been working in the casino industry for more than 20 years and as a casino host for 13 years. She’s also fluent in Mandarin Chinese. Estella’s dedication and excellent guest service is a valuable asset at Tulalip. In her free time she likes to volunteer at church, travel and play poker.

JUAN RAMIREZ, SENIOR CASINO HOST

Juan has been with Tulalip more than 11 years and has 20 years of experience in the customer service/guest service industries. With his fun personality, knowledge of the gaming industry and background in customer service, he was an obvious choice to become a casino host. His biggest accomplishment is raising his grandson since birth and watching him grow into a respectful, responsible and well-rounded young man. During his free time, Juan enjoys cooking, boating, fishing and traveling.

CRAIG GRENIER-MOSES, SENIOR CASINO HOST

Craig has been in the casino industry 20+ years and has worked at several large casino properties throughout the country. He loves getting to know his guests and is committed to exceeding each player’s expectations. He is a huge Seahawks fan and enjoys watching and attending games. He also loves to travel and watch movies - preferably Star Wars. Craig is a Tulalip Tribes member.

AUTUMN GOBIN, SENIOR CASINO HOST

Autumn has worked in the casino industry for more than 21 years. When not at Tulalip, Autumn enjoys spending time with her family and traveling - Hawaii and Las Vegas are some of her favorite places to visit. Autumn is a Tulalip Tribes member.

KAYLE MCKENZIE, CASINO HOST

Kayle has been employed with Tulalip since 2010. She recently purchased a newly built duplex on a two acre Christmas Tree Farm with her father. In her free time she enjoys spending time with family, biking and dining.

SUNNY MOYER, SENIOR CASINO HOST

Sunny has worked for Tulalip Resort Casino for more than 11 years. In her spare time she is working towards her Master’s degree in sociology and enjoys spending time with her three nieces, Shelby, Salene and Lura. She also loves the water and mission work.

PRESTON KELSEY, SENIOR CASINO HOST

Preston has worked for Tulalip for three years and says his biggest asset is his down-to-earth attitude. He enjoys spending time with his son, Maverick, and is a car enthusiast, including powder coating car parts.

Our Mission

The mission of the C-PDA is to promote Player Development as a profession within the Gaming industry.

Having a profession is more than having a job.
A professional commits themselves to excellence, to continuous learning and self-improvement, and to a statement of ethics.
A professional association, like the C-PDA, shares knowledge, connects the members, and helps to build respect for the profession among executive management and recruiters.

What Do We Do?

This is how we provide a support mechanism for all Player Development professionals:

Share education, ideas, challenges and solutions.
Define the profession and the role of PD
Share new job opportunities.
Promote Player Development with articles, books, and speeches.

Statement of Ethics

We invite you to read, print, and display this Statement of Ethics as we work together to define this profession.